Special COVID information guide



There continues to be a need for skilled labor, particularly in areas related to artificial intelligence, information technology, video games, education and health care.

The process has slowed down considerably, immigration procedures can take longer, relocation practices raise new challenges and bring up more questions, but it is still possible to welcome workers in a safe and smooth manner. At the present time, the adaptability and flexibility of relocation services are more than ever essential upon arrival and during the first weeks. As in all professional spheres, innovation is vital.

Several companies have continued recruiting to ensure they are well positioned once operations resume. They are betting on the future by preparing ahead to gain a competitive edge over their competitors who have slowed down operations. Some companies are presently welcoming new employees who were recruited before or at the start of the crisis, while others are signing contracts for the fall so they will have the resources available when things start up again. Having the workforce close at hand is a definite advantage for ensuring a rapid recovery!

Are you in the process of welcoming new employees? Here is a short guide to help them prepare for their arrival in Quebec.


Where to find information on the COVID-19 situation in Quebec and Canada?

At the airport

Aéroport de Montréal

State of play, rules and guidelines to respect and government measures:

In Canada, management of the health crisis is shared by the three different levels of government: Federal (Canada), Provincial (Quebec) and Municipal (Montreal):

Government of Quebec : The provincial government lays down the rules concerning resumption of activities, opening of retail stores, school openings, return to work measures and travel.

Government of Canada : The federal government issues national rules and regulations on immigration, financial aid, etc.

City of Montreal : The municipal government provides information on specific features of the city and screening center locations. You can also find links to access information in your language.

Daily Press Conferences

Canadian Prime Minister Justin Trudeau at 11:00 : CTV News or CJAD Radio

Quebec Prime Minister François Legault at 13:00 : CTV News or CJAD Radio

Main Media Outlets

French : Radio Canada.ca, La Presse, Le Devoir

English : CJAD Radio, CBC News, Montreal Gazette

Schools and Daycares

Government of Quebec

Reservations for temporary accommodation

With a rather limited inventory, it is strongly recommended to book your temporary accommodation well in advance. The mandatory self-isolation 14-day period must be in a location where there is no contact with others and equipped with the essentials. The government is therefore asking to avoid staying at a hotel for the self-isolation period. In addition, it is important to note that all AirBnB reservations are now only accepting reservations for a minimum of one-month. You should therefore consider extending your temporary accommodation beyond the quarantine period, or contacting owners or private agencies who may agree to a 14-day period.

Prepare your quarantine plan and present it at the airport

Before leaving
  • Obtain masks or face covers for each member of the family for the duration of the flight, for the time at the airport, up until you reach your home (be sure to have extra on hand as they should be changed every 3 hours).
  • Pack enough to keep you and your family busy in isolation for 15 days (pencils, papers, games, books, sewing, etc.), or ask the owner of your home to provide them.
  • Download the app ArriveCAN (iOS or Android) which will be useful when you arrive at the Canadian port of entry. This is the official government site to consult.

Upon arrival

You will be asked by immigration officers to explain your self-isolation plan (non-exhaustive list), so be ready to present the following:

  • Information on your temporary accommodation with the exact dates of your stay, proof of payment, address with proof that it will be "private" and therefore not shared with other people (i.e. photos of the accommodation, rental ad, note from the owner).
  • Details of our relocation services to which you are entitled that will enable you to respect the quarantine period (grocery store, printing service, pick-up of RAMQ documents, etc.)
  • Proof that your employer will pay you a salary from the first day of arrival, and that you will not have to report to your workplace before 14 days.
  • A private means of transport (car rental or reservation for a taxi, Uber or Eva) with a direct route to your place of quarantine without unnecessary stops.
  • An explanation of all the measures that you will have taken so as not to have to go out for 14 days, particularly the measures foreseen to have your supplies, medicines and other items delivered by suppliers or acquaintances for the 14-day duration.
  • A declaration that you do not plan to step outside unless you have a private garden attached to the accommodation.

General instructions for quarantine (Canada Public Health Services)

If you do not have any symptoms, it is iMPORTANT that you:
  • Wash your hands often with soap and warm water for at least 20 seconds, or use an alcohol-based hand sanitizer if soap and water are not available;
  • Avoid touching your face;
  • Cover your mouth and nose with your arm when coughing or sneezing;
  • Limit contact with others within the place of quarantine, including children and those who have not travelled nor been exposed to the virus.
  • Stay at your place of quarantine;
  • Not leave your place of quarantine unless it is to seek medical attention (once authorization has been received - see section below);
  • Not use public transportation (i.e. buses, taxis);
  • Not have any visitors;
  • Not go to school, work or any other public areas;
  • Arrange for the basic necessities (e.g. food, medications, cleaning supplies) to be delivered to your place of quarantine.

Do you have any symptoms? (Quebec Health)

If you notice: onset or worsening of a cough, fever, difficulty breathing or sudden loss of smell and taste without nasal congestion:

  • Do not go to a medical clinic unless you have first obtained an appointment.
  • Call 1-877-644-4545 (toll free) or one of the following numbers (514-644-4545, 418-644-4545, 450-644-4545 or, for the hearing impaired 1-800-361-9596).
  • Specify if you have been back from a trip in the last 14 days.
  • Visit the emergency room only if you have difficulty breathing (you have difficulty breathing when resting or are unable to breathe when lying down). Call 911.
  • Track your symptoms by downloading the App : Canada Covid-19 App

Home Delivery

Home deliveries generally requires payment by credit card (Visa, Mastercard), and Interac is sometimes accepted (via your Canadian bank account when you have not yet received your card) or Paypal.

Delivery of Groceries 

Metro, IGA, Maxi, Rachelle Bery, Walmart or Costco. Delivery times currently range from 5 to 10 days.

Grocery stores, bakeries, roasters and other neighborhood businesses deliver fresh products, often within 24 hours.  Ask your consultant for details in your neighborhood. For example, the grocery store Adonis, local products and/or organic product Les récoltes, roaster Deluis, bakery Co’Pains d’abord and many others.

Food Delivery

Restaurants: Skip The Dishes, Uber Eats.

Ready to Cook Meals: Good Food, Chef Cook-it .

Cooked Meals: La Boîte Du Chef,  Saveur Santé.


Jean-Coutu, Pharmaprix, Familiprix, Uniprix. Most pharmacies offer home delivery service. Contact the pharmacy nearest to you to find out how to place an order.

Other Delivery Services

Non-priority items can take several weeks.

General: Amazon.ca, Costco, Walmart.

Books: renaud-bray.com, amazon.ca or indigo.ca.

All of these offer options for children.

Contact us

Fleur de lys

4284 rue de la Roche, Montréal (Qc), Canada H2J 3H9

1375 Frank-Carrel, Local 30, Québec (Qc) Canada G1N 2E7

147 Liberty Street, Toronto (On) Canada M6K 3G3

Questions and comments?

1 514 448-0905
Skype: fleurdelysrelocation

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